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16
Sep

Service Strategy Qualification

iCert Global IT Service Management 0 2013-09-16 1737
The Service Strategy module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. Is it right for me? As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management. The Service Strategy qualification would suit candidates in the following IT professions or areas: IT Management IT Finance Manager Supplier Relationship Management We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.

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16
Sep

ITIL Service Operation Certification

iCert Global IT Service Management 0 2013-09-16 1802
ITIL Service Operation Purpose of Service Operation: Purpose of Service Operation is to make sure services are delivered at agreed levels. Its purpose is to also manage the technology, infrastructure and applications implemented in organization in order to meet customers' needs. In fact this is the the stage in the whole life cycle where services basically deliver the value to the business because from business point of view this stage has the highest visibility. It is Service Operation staff responsibility to ensure that the value to the business is delivered. At this stage there may be some conflicting goals appear and it is important to know how to balance this. Some examples are: - technological, internal IT perception versus external business point of view. - stability versus responsiveness. - quality versus time to deliver versus cost of service. - reactive attitude to support services versus proactive activities. All the conflicts mentioned above are just examples. In practice there are much more of them and each one has to be balanced and maintained by the Service Operation staff. Excessive focus on one side without balancing another side will result in poor service.

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13
Sep

CMMI Certification

iCert Global Quality Management 0 2013-09-13 2857
CMMI is a proven approach to performance management with decades of results showing it works. Organizations using CMMI have predictable cost, schedule, and quality—business results that serve as discriminators among their competitors. CMMI is built with practices and goals seen in thousands of real organizations worldwide. Use these practices and goals to evaluate your own performance and decide what to improve for your own business reasons.
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04
Sep

ITIL Qualification Scheme

iCert Global IT Service Management 0 2013-09-04 1794
ITIL Qualification Scheme The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail. These are the levels of qualifications within the scheme: ITIL Foundation ITIL Intermediate Level ITIL Managing Across the Life cycle ITIL Expert Level ITIL Master Qualification The modular, tiered structure of the qualification not only offers candidates the flexibility in relating to the different disciplines and areas of ITIL, but generally makes ITIL qualifications more accessible and achievable.

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04
Sep

Project Management

iCert Global Project Management 0 2013-09-04 1976
Project Management

 iPMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that you have the experience, education and competency to lead and direct projects. 

PMP 
MSP
Prince2 Foundation Training
Prince2 Practitioner Training
CMMI

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04
Sep

IT Service Management

iCert Global IT Service Management 0 2013-09-04 2136
ITIL Foundation The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Life cycle, including the linkages between Life cycle stages, the processes used and their contribution to Service Management practices. Why should I take ITIL Foundation? Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL. Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level .

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Disclaimer

  • "PMI®", "PMBOK®", "PMP®", "CAPM®" and "PMI-ACP®" are registered marks of the Project Management Institute, Inc.
  • "CSM", "CST" are Registered Trade Marks of The Scrum Alliance, USA.
  • COBIT® is a trademark of ISACA® registered in the United States and other countries.
  • CBAP® and IIBA® are registered trademarks of International Institute of Business Analysis™.
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