What is Project Quality Management?

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What is Project Quality Management?

What is Project Quality?

The measure of how accurate the results are from the project deliverables in order to meet the customer needs and is suitable for its intended purpose is Project Quality. Project quality is nothing but the quality assurance given to the customers through its output.

Project quality can be defined in the following terms:

• Validation: The assurance to meet the satisfactory results.
• Verification: The compliance required to meet project requirements.
• Precision: The condition of being exact.
• Accuracy: The degree or measure of the closeness
• Tolerance: The range of the acceptable results

When the project is initiated, the main aim is to deliver quality deliverables throughout the project life cycle within the constrained budget and schedule.

In simple terms, project quality is “fit for use”.

According to PMBOK-6th edition,

“Quality- The degree to which a set of inherent characteristics fulfill requirements”

What is Project Quality Management?

Project Quality Management is the process or activity that ensures to meet the stakeholder’s expectations through effective and efficient project deliverables. The performance of an organization is measured, monitored and controlled through quality policies, standards,  guidelines, and procedures.

Project quality management is performed throughout the project. It aims to maintain the quality through obtaining optimum results from all the project activities performed.

Project quality management is one of the 10 knowledge areas of project management. The process of quality management is in three phases of project management: Planning, execution, and monitoring and controlling.

What are the processes involved in Project Quality Management?

There are three processes involved in Project Quality Management in three phases: planning, execution, and monitoring and controlling.

Plan Quality Management process

Plan Quality Management is the process of identifying the quality requirements and quality standards relevant to the project output. The document of a set of quality standards is prepared for each project activities. The methodology used, the resource assigned, the cost and the time allocated are the major factors affecting quality.

Manage Quality process

Manage Quality is the process of managing all the project activities according to the quality management plan while executing. The main objective of managing the quality process is to integrate all the quality policies in the project activities to maintain the quality plan management.

Control Quality process

Control Quality process is the process of monitoring and controlling the executed project activities according to quality management. The main objective of this process is to ensure the project output is correct, complete and meet the expectations of the customer and the quality plan. This process also includes the documentation of results obtained during the control quality process.

Why Project Quality Management is important?

Project Quality Management is very important in order to avoid defects and re-work. The cost and schedule baseline will be affected due to poor quality management.

The organization’s reputation will be harmed if the quality is not up to the mark.

Project Quality Management is important due to the following reasons:

• Customer satisfaction
• It enhances the understanding between the internal processes
• Identifying and reducing risk at an early stage
• Higher efficiency of project deliverables
• Maintains consistent performance of the resources.
• Chances of getting other projects or references for the same.

What are the characteristics of project quality to be maintained?

The common characteristics of project quality defined by stakeholders are:

• Performance: The act of performing a task or project activity.
• Sustainability: The ability to be maintained at a certain level.
• Functionality: The purpose of the task or activity to be fulfilled
• Suitanbility: The quality of being an appropriate choice to perform a task
• Reliability: The measure of being trust-worthy
• Consistency: The evenness in the performance
• Timeliness: The measure to finish the project task in the allotted time.
• Completeness: The quality of finishing the specified task to meet the project scope.

What are the elements of Project Quality Management?

There are elements of the modern Project Quality Management based on ISO (International Organization for Standardization) quality standards. The five elements are:

Customer Satisfaction

The process of understanding, evaluating, defining and managing the requirements and expectations to meet the customer’s needs. Customer satisfaction is a key measure of project quality management. There are two main requirements to achieve great quality:

1. Conformance
2. Fit for use

Note: Meeting the agreed customer’s requirement is not the same as meeting the expectations. If the requirements are met and the results are not satisfactory, then the main cause is poor quality management.

Prevention over Inspection

The cost of preventing a mistake is comparatively lesser than correcting a mistake during execution. In quality management, quality is desired quality is achieved by planning but it is not inspected.  Mistakes or re-work effects cost, schedule, and scope. In quality management, the Cost of Quality (COQ) is the money spent dealing with the issues related to quality.

The COQ is divided into two categories:

• Cost of conformance: Preventive cost
• Cost of nonconformance: Quality failure cost

The cost of conformance can be document process, training, equipment, and time.

The cost of non-conformance can be time spent on rework or scrap work.

Continuous Improvement

Continuous improvement is the on-going effort to improve product quality and services. It can be carried out through  Six Sigma or Total Quality Management (TQM). TQM is the key concept of continuous improvement.

The continuous improvement can be done by analyzing the issues faced during the lesson learned after finishing the project activity and which can be used for future projects.

The main aim of continuous improvement is to avoid repeating the same mistakes.

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