Quality Management: PMP Questions to Review

Quality Management: PMP Questions to Review

Q1. Experienced project managers always tell that accuracy and precision are not the same. Precise measurements may not be accurate and accurate measurements may not be precise. Which of the following statement about precision and accuracy is CORRECT?

1. Precision means the values of repeated measurements are clustered and Accuracy means the measured value is close to the actual value
2. Accuracy means the degree to which a set of inherent characteristics fulfill requirements and Precision means a category assigned to products or services having the same functional use but different technical characteristics
3. Precision means the degree to which a set of inherent characteristics fulfill requirements and Accuracy means a category assigned to products or services having the same functional use but different technical characteristics
4. Accuracy means the values of repeated measurements are clustered and Precision means the measured value is close to the actual value

Q2. A project management team came up with certain metrics such as defect frequency, failure rate, availability, and reliability. These are usually defined as an output of what process?

1. Manage Quality
2. Define Scope
3. Plan Quality Management
4. Collect Requirements

Q3. Which of these statements is accurate regarding quality management?

1. Project requirements are turned into customer needs, wants, and expectations
2. Quality and grade are essentially the same
3. Modern quality management complements project management
4. Overworking the team to meet requirements is not likely to increase attrition and rework

Q4. Which of these tools is NOT a part of the Seven Basic Tools of Quality?

1. Scatter Diagram
2. Control Chart
3. Flowcharting
4. Statistical Sampling

Q5. A control chart is used to determine whether or not a process is stable or has predictable performance. When a process is within acceptable limits, the process need not be adjusted. What are the upper and lower control limits usually set as?

1. + / – 2 sigma
2. + / – 3 sigma
3. + / – 1 sigma
4. + / – 6 sigma

Q6. A project manager used a control chart to determine whether a process was stable or not, and to determine if its performance was predictable. He determined the upper and lower specification limits based on the contractual requirements. A set of eighteen data points were taken. Of these, 8 consecutive data points were above the mean. What can you say about such a process?

1. A process is considered as being within control if less than half the data points are above or below the mean. Hence the process is within control.
2. A process is considered as out of control if five consecutive data points are above or below the mean. Hence the process is out of control.
3. A process is considered as out of control if seven consecutive data points are above or below the mean. Hence the process is out of control.
4. A process is considered as out of control if six consecutive data points are above or below the mean. Hence the process is within control.

Q7. Which quality control technique or tool should be used when trying to determine the cause of a major defect?

1. Control Chart
2. Fishbone diagram
3. Pareto Chart
4. Histogram

Q8. The term ____________ indicates the degree to which a particular product or service meets requirements, while ____________ indicates a category or rank used to distinguish that item from other similar items.

1. Grade, quality
2. Quality, grade
3. Quality, standard
4. Grade, standard

Q9. You work at a software company that authors Material Safety Data Sheets (MSDS) for chemical companies. Prior to releasing the MSDS to the company you have created a list of items to be reviewed to see that they appear on the document such as: chemical name, CAS#, protection required, what to do an emergency, etc. This is an example of what type of tool?

1. Quality Metrics
2. Process Improvement Plan
3. Quality Management Plan
4. Checklist

Q10. The process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used is the definition of: _____________

1. Scope validation
2. Quality planning
3. Quality control
4. Quality assurance

Q11. A good quality audit should be:

1. informal and internal
2. structured and independent
3. structured and internal
4. informal and independent

Q12. In order to keep costs low, a project management team decided to apply statistical sampling while inspecting some of the work products. They decided to select 10 out of 50 engineering drawings for inspection. During which process should the sample frequency and sample size be determined?

1. Control Quality
2. Collect Requirements
3. Plan Quality Management
4. Manage Quality

Q13. You are in the execution stage of your project and you have been informed that “corporate” will be sending in a team of consultants to review whether your project activities comply with the company’s and PMI’s policies, standards, and procedures. This is an example of?

1. Recommended Corrective Actions
2. Organizational Process Assets
3. Process Analysis
4. Quality Audit

Q14. Select the best answer: Continuous process improvement reduces ___________ and ___________ , which allows processes to operate at increased levels of efficiency and effectiveness.

1. Departmental and organization processes
2. Process and policy overhead.
3. Waste and non-value added activities.
4. Cost and scope

Q15. A project manager used a control chart to determine whether a process was stable or not, and to determine if its performance was predictable. He determined the upper and lower specification limits based on the contractual requirements. A set of eighteen data points were taken. Of these, 8 consecutive data points were above the mean. What can you say about such a process?

1. A process is considered as out of control if five consecutive data points are above or below the mean. Hence the process is out of control.
2. A process is considered as out of control if seven consecutive data points are above or below the mean. Hence the process is out of control.
3. A process is considered as out of control if six consecutive data points are above or below the mean. Hence the process is within control.
4. A process is considered as being within control if less than half the data points are above or below the mean. Hence the process is within control.

Q16. A team of engineers is reviewing a scatter diagram to determine how the changes in two variables in a new type of automobile tire are related. The closer points on the diagram are to a diagonal line, ______________ .

1. the less likely a control group will be required
2. the more likely a control group will be required
3. the less likely they are to be related
4. the more closely they are related

Q17. On a control chart, if six consecutive plot points are above the mean, then what can be established about the process?

1. The process is out of control
2. Nothing can be established
3. The process is in control
4. The process will be out of control after plotting the seventh point.

Q18. Which of the following tools would be most appropriate for collecting data to study the symptoms of a problem?

1. Checklist
2. Histogram
3. Check Sheet
4. Control Chart

Q19. The cost of scrap rework, in a product quality cost system, is categorized as a:

1. Appraisal costs
2. External failure costs
3. Prevention costs
4. Internal failure costs

Q20. The four categories of costs associated with product quality costs are:

1. External failure, internal failure, prevention, and inspection
2. External failure, internal failure, repair, and appraisal
3. Warranty, product liability, training, and appraisal
4. External failure, internal failure, prevention, and appraisal

Q21. Which of the following quality costs are failure costs?

1. Pre-dispatch inspection costs
2. Customer satisfaction survey costs
3. Product recall costs
4. Equipment calibration costs

Q22. In which of the following control chart the control limits will vary from subgroup to subgroup?

1. Xbar-R Chart
2. c Chart
3. p Chart
4. np Chart

Q23. If there are seven data points either above or below the mean, but still within the control limits, what should you do?

1. Reinspect the product
2. Ignore it and continue to measure the process
3. Find the cause because this means that the process is out of control
4. Reject the product

Q24. Two variables, x and y, are related. Variable x increases or decreases with y. Which of the following tools could best be used to graphically show this relationship?

1. Histogram
2. Scatter Plot
3. Control Charts
4. Control Charts

Q25. Which of these quality gurus introduced the concept of Control Charts?

1. Crosby
2. Taguchi
3. Juran
4. Shewhart

Q26. Control Limits are the same are Specifications Limits.

1. True
2. False

Q27. What does COQ stand for?

1. Cost of Quality
2. Carry on Quality
3. Cost Oriented Quality
4. Corporate Quality