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ISO 20000 IT Service Management Certification Training Course in Houston, TX, United States

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Key Features

  • Training By Expert Faculty
  • Accredited Courseware with chapter-end quizzes
  • Globally Accepted Certification
  • Sample Papers & Mock Exam
  • 2 full-length simulation tests
  • Course Completion Certificate
  • Complimentary E-learning for all participants
  • 24x7 Customer Support
  • Money Back Guarantee*
  • Instructor-Led Online Project Mentoring Sessions
  • 3 Months Online Exam Simulator For Exam Preparation
  • Real Life Case Studies And Examples


ISO 20000 IT Service Management Certification Training Schedule in Houston, TX


E-LEARNING

USD : 499.00   299.00


  • ISO 20000 IT Service Management 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials

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CORPORATE TRANING


  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

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ISO 20000 IT Service Management Training Course Description in Houston, TX



 Course Description Images

This  ISO 20000 IT Service Management Audit and Certification course will advance your skills and ability  to implement IT services that  meets international standards of best practices. This certification course will make you conversant with  planning, delivery and support OF IT Services.

Our ISO/IEC accredited courseware, interactive training by an industry expert with hands-on experience, simulated tests, coupled with e-learning access will prepare you to clear the ISO 20000 IT Service Management Audit and Certification  Exam on your first attempt.


Take the first step towards exploring an opportunity to become a ISO 20000 certified professional. Prepare for the ISO 20000 Certification exam and fast track your career as an ISO 20000  Practitioner. Please fill-in the enquiry form on this page or call now on +1 (713)- 287-1213 / (713)-287-1214 or e-mail info (at) icertglobal (dot) com for our training consultant to understand your training and learning objectives and guide you with an optimum way to achieve your goals.

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ISO 20000 IT Service Management Training Course Agenda in Houston, TX



Course Overview

ISO/IEC 20000 An international standard for the implementation of an integrated process approach for the delivery of (IT) services. It is set of minimum requirements to audit an organization against effective IT service management. Choosing the right model and solution for your IT Service Management. In order to implement ITIL successfully, you will need a management system to monitor and track compliance of Service Level Agreements. ISO/IEC 20000-1:2011 can be used as the criteria to develop an ITIL based service improvement program.

Course Agenda


IT SERVICE MANAGEMENT BASICS
CONTENTS OF ISO/IEC 20000-1:2011 PART 1: BASICS (CLAUSES 1 TO 5).
CLAUSE 6: SERVICE DELIVERY PROCESSES
CLAUSE 7: RELATIONSHIP PROCESSES
CLAUSE 8: RESOLUTION PROCESSES
CLAUSE 9: CONTROL PROCESSES
ADDITIONAL CONTENTS




ISO 20000 IT Service Management Exam and Certification in Houston, TX



There are no prerequisites to appear for the foundation level of this exam. It is preferable to possess basic knowledge of objectives and contents of ISO/IEC 20000. Experience with managing IT systems or auditing an organization for IT service management is desirable.

This certification course is best suited for:

  • IT Service operational staff
  • Supervisors
  • Managers
  • Senior consultants and
  • Auditors
Certificate



PMP Certification Training in Houston, TX - FAQs



There are no prerequisites to appear for the foundation level of this exam. It is preferable to possess basic knowledge of objectives and contents of ISO/IEC 20000. Experience with managing IT systems or auditing an organization for IT service management is desirable.

This certification course is best suited for:

  • IT Service operational staff
  • Supervisors
  • Managers
  • Senior consultants and
  • Auditors




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