Service Delivery Manager: Job, Skills, Salary, and More

A service delivery manager ensures services are delivered to a company's client. They are responsible for several activities like progress monitoring, budget management, project team leading, KPI tracking, and correcting reliability problems.

These managers significantly enhance a user's experience by ensuring seamless delivery of superior services that fulfill and exceed customer requirements.

This document offers you everything you require to know to start a career as a service delivery professional.

Who is a Service Delivery Manager?

The role of a service delivery professional is completely customer-facing. Their responsibilities involve overseeing a wide range of activities to ease the delivery of top-notch services to clients.

One of the crucial roles of these professionals is to ensure that service delivery and support processes are on track for seamless delivery of top client service in a budget-oriented manner.

In a full-time role, these managers are also expected to determine customer problems and requirements by maintaining a good relationship with clients and stakeholders.

These managerial jobs, which welcome both technical and administrative actions, are most suited for hard-working and skilled people who possess excellent interpersonal and leadership skills and are passionate about delivering customer-driven solutions.

Service Delivery Manager Job

With increasing competition, service delivery professional demands are drastically intensifying across different industry verticals. Today, almost every sector needs these managers to fulfill client requirements, solve customer issues, and drive client satisfaction. The responsibilities of these professionals vary, and their roles massively depend on the company for which they work.

Their most common duties include:

1. Performance and Quality Management

• Recommends enhancement techniques and see that practices are executed on time for delivery upgrades.
• Building strong relationships with stakeholders and teams to enable effective conversations between departments.
• Offer precise and daily reports to the management regarding service delivery performance.
• Lead personnel management, including performance evaluation, mentoring, staff hiring, and mentoring.

2. Meeting Support

• Educates departmental employees on the efficient use of conference room technologies.
• Offer technical support for corporate conferencing and ensures the availability of meeting room resources like audio-visual and software systems.

3. Service Management

• Develop deep project understanding to gain meaningful insights into the service delivery scope
• Monitor and manage desktop support, VIP support functions, and IT services desk to ensure top-notch service
• Take ownership of crucial situations, coordinate with resolution teams, and establish effective communication between stakeholders for post-incident reviews.
• Analyze third-party and internal processes and creates techniques for service delivery optimization
• Maintain high-performance levels service-based processes, and execute enhancement tasks whenever required

4. Technical Perception

• Enable top-notch performance benchmarks for access devices like mobiles, PCs, and laptops
• Supervise desktop management teams to ease continual enhancements in the desktop environment
• Ensure anti-virus updates and patches are promptly applied
• Collaborating with technical design teams to set standards for security, software, and hardware

Let's now see some of the most common skills of service delivery manager.

• Potential to train and lead junior team members
• Top-notch customer-facing skills
• Proficiency in leadership and people management
• Strong resource planning and problem-solving skills
• Experience in dealing with third-party-offered services
• Excellent written and verbal communication skills, and more.

Service Delivery Manager Salary Trend

Service delivery managers provide accelerated growth, job security, and professional reputation, all of which make managerial jobs a lucrative career.

Here is few countries reviews of the service delivery manager:

India

• The expected salary of service delivery manager is INR 425K - 3Mn yearly. The average salary of these professionals is INR 1,489,770 annually.

• Top Recruiters: TCS, IBM India, HCL Technologies Ltd., and Cognizant Tech Solutions Corp

US

• The expected salary of the service delivery manager is $45K - $141K yearly. The average salary of these professionals is $86,737 annually.
• Top Recruiters: Cognizant Tech Solutions Corp, Capgemini, Xerox Corp., IBM Corp, and NTT Data Corp.

Canada

• The expected salary of a service delivery manager is CAD 49K - CAD 131K yearly. The average salary of these professionals is CAD 85,229 annually.
• Top Recruiters: Accenture, CGI Group Inc., Ricoh Canada, Novitex Enterprise Solutions, Compugen Inc., and IBM Canada Ltd.

Singapore

• The expected salary of a service delivery professional is SGD 48K - SGD 168K yearly. The average salary of these professionals is SGD 90,094 annually.
• Top Recruiters: Jobline Resources Pte Ltd., JPMorgan Chase, ITCAN Pte Ltd., DBS Bank, and Capgemini.